Refunds and cancellation

1. In short

• Cancel before work starts: we refund your deposit in full.
• Cancel after kickoff: you pay for the stages already done. We don’t charge later stages.
• Kickoff calls can be rescheduled free of charge up to 24 hours before.
• Private persons also have a 14-day right of withdrawal (section 4).
• Care plans can be cancelled any time before the next billing date.

2. Cancelling before work starts

Work starts at the kickoff, which is the first call or message where we begin the project after your order is confirmed. If you cancel before it, we refund everything you have paid. For items paid in full at order (under €500) the same rule applies: cancel before work starts and you get the full price back.

3. Cancelling after kickoff

Once work has started, you pay for the work done up to the day you cancel, based on the stages in the process: brief and quote, design, build and launch. A stage that is complete is due in full. A stage in progress is due in proportion to the work done. Later stages are not charged. If you have paid more than that, we refund the difference. If you have paid less, we invoice the difference. We give you a short written breakdown, and we hand over the work completed so far once it is paid.

4. Right of withdrawal for private persons

If you order as a consumer, you can withdraw from a distance contract within 14 days of the day the contract is made, without giving a reason. This right comes from the Consumer Rights Protection Law and Cabinet Regulation No. 255 on distance contracts.

• To withdraw, send us a clear statement before the 14 days end, for example by email to support@yourwebsdesigner.com. You may use this text: “I withdraw from the contract for [service], order reference [reference], made on [date]. Name, address, date.”
• We refund payments within 14 days of receiving your statement, by the same method you used, and at no cost to you.
• If you asked us to start work during the 14 days (you tick a box at checkout for this), you pay for what we have done by the time you tell us, in proportion to the full price. We refund the rest.
• If we have fully performed the service during the 14 days at your express request, and you acknowledged that you would lose the right of withdrawal once it was fully performed, the right ends.

Business clients do not have a statutory right of withdrawal. Sections 2 and 3 apply to them.

5. Website care plans

Cancel any time before the next billing date. The cancellation takes effect at the end of the month you have paid for, and we do not charge the following month. We do not refund a month already started, except where the law requires it.

6. Add-ons

Add-ons follow the same rules as the package they belong to. A page that has not been started can be removed from your order with a refund.

7. If something is not as agreed

If we deliver something that does not match the agreed scope, tell us. We correct it at no extra charge. If we cannot, you are entitled to the remedies the law gives you, including a price reduction or a refund for the part not delivered.

8. How refunds are paid and how to ask

Write to support@yourwebsdesigner.com with your order reference. Refunds are made by the method of payment you used, or by bank transfer to an account you name, within 14 days of the date we agree you are entitled to one. At present, card payments on the site are a demonstration and no real card payment is taken.

9. Dispute resolution

If we can’t agree, you may contact the Consumer Rights Protection Centre (Patērētāju tiesību aizsardzības centrs), www.ptac.gov.lv. Court proceedings are governed by the Terms of service.